AlpsDiscovery Shipping Policy

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Effective Date: October 2023

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1. Shipping Information

1.1 Order Processing: We strive to process and ship your order as efficiently as possible. Once your order is placed, please allow for up to 14 business days for order processing before shipment.

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1.2 Shipping Methods: We offer various shipping methods to accommodate your needs. The available shipping methods will be displayed during the checkout process, and you can select the one that suits you best.

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1.3 Shipping Costs: Shipping costs are calculated based on your chosen shipping method, destination, and the weight and dimensions of your items. The shipping cost will be displayed during the checkout process for your review.

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2. Shipment Tracking

2.1 Order Confirmation: Upon placing your order, you will receive an order confirmation email containing your order details. Please review this email carefully and notify us immediately if there are any discrepancies.

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2.2 Shipment Notification: Once your order is shipped, you will receive a shipment notification email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

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3. Shipping Times

3.1 Estimated Delivery Times: The estimated delivery times may vary depending on your location, chosen shipping method, and other factors. Please refer to the estimated delivery times provided during the checkout process as a general guideline.

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3.2 Delays: While we make every effort to ensure timely delivery, occasional delays may occur due to unforeseen circumstances, including but not limited to adverse weather conditions, customs clearance, or other external factors. We appreciate your understanding in such situations.

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4. International Shipping

4.1 Customs and Duties: For international shipments, please note that customs duties, taxes, and fees may be imposed by the destination country's customs authorities. These additional charges are the responsibility of the recipient.

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4.2 Delivery Restrictions: Some items may be restricted or prohibited from being shipped to certain international destinations. Please review your country's import regulations before placing an order.

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5. Order Changes and Cancellations

5.1 Changes: If you need to make changes to your order, such as updating the shipping address or modifying the items ordered, please contact our customer support team as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped.

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5.2 Cancellations: If you wish to cancel your order, please contact us promptly. We will attempt to cancel your order if it has not already been processed or shipped. Once an order is shipped, it cannot be canceled.

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6. Contact Us

If you have any questions or concerns regarding our Shipping Policy or your specific order, please don't hesitate to contact us at :

Email Address : support@alpsdiscovery.com

Phone Number : +41 41 539 14 14

 

Mail Address:

AlpsDiscovery Sarl.

Chemin De Pre Dessous 10A

1131 Tolochenaz , Switzerland